Frequently Asked Questions (FAQ)

Welcome to the Verani Label FAQ section. We’ve gathered answers to common questions to make your shopping experience smooth and worry-free. If you need additional help, our support team is always ready to assist.

1. How long does delivery take?

• Order handling: usually 1–2 business days
• Shipping time: typically 3–5 business days within the UK
• Overall delivery estimate: around 4–7 business days in total

For complete details, see our Shipping Policy.

2. Do you provide free shipping?

Yes, we offer free shipping within the UK. Check our Shipping Policy for more information.

3. Where is your business located?

Verani Label is based in London, UK, and serves customers across the UK and select international regions.

4. What if my order arrives damaged or defective?

If you receive a faulty or incorrect item, we’ll replace it at no cost. Please contact us within 30 days and follow our Refund & Return Policy.

5. Can I cancel an order after placing it?

Yes, cancellations are accepted within 24 hours of placing your order. Contact our support team promptly to request cancellation.

6. What is your return policy?

We offer a simple, customer-friendly return process. Full details are available in our Refund & Return Policy.

7. When will I receive my refund?

Once your return is received and approved, refunds are processed within up to 7 business days, depending on your payment provider. See our Refund & Return Policy for more.

8. Do your products come with a warranty?

Yes, all purchases include a 30-day warranty. More details can be found in our Warranty Policy.

9. How can I contact customer support?

You can reach us via the Contact Us Page or email us directly at support@veranilabel.com.

10. Do you ship internationally?

Currently, we ship primarily within the UK. For international inquiries, please contact our support team.

11. Do you have a physical store?

We operate exclusively online, which allows us to offer competitive prices and a wide product selection.

12. Can I place bulk orders?

Yes, bulk orders are welcome. Please contact our support team for details and arrangements.

13. How do I exchange a product?

For exchanges (size, color, or product), please follow the instructions in our Refund & Return Policy.

14. How can I track my order?

You can track your shipment through the Track Order Page on our website.

Contact Information

Store Name: Verani Label
Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, UK
Email: support@veranilabel.com
Phone: +44 7853 740760
Customer Service Hours: Monday – Friday: 9:00 AM – 5:00 PM GMT
Response Time: We aim to reply within 1 business day.